At Benesse Care, we follow a structured training and development pathway to ensure all staff are confident, skilled and consistent in delivering high-quality, therapeutic care.
Induction & Onboarding
First few weeks
- Registered with SSSC and PVG
- Mandatory training including safeguarding, child protection, health & safety, Fire Safety
- Introduction to our values, policies and therapeutic model
- Shadowing experienced staff and learning daily routines
Outcome: A confident start and clear understanding of roles and expectations.
Core Mandatory Training
Within the first few months
- Trauma-informed care
- Additional Support Needs (ASN) awareness
- Mental health awareness
- ASSIST
- Safe Crisis Management (SCM)
- Internal training led by experienced staff (ACES, PACE)
Outcome: Strong understanding of young people’s needs and practical tools for day-to-day care.
Specialist & Role-Specific Training
Ongoing, as required
- De-escalation and positive behaviour support
- Therapeutic approaches and emotional regulation
- Counselling skills and support roles
- Waking nights and sensory-based support
Outcome: Staff are equipped to manage complex needs safely and confidently.
Ongoing Refreshers & External Training
Annually and as required
- Refresher safeguarding and compliance training
- Accredited external courses (HNC, SVQs)
- Updates on legislation and best practice
Outcome: Staff remain current, compliant and effective in their practice.
Reflective Practice & Supervision
Continuous
- Regular supervision and debriefs
- Team learning and case discussions
- Reflective practice sessions
Outcome: Continuous improvement, shared learning and consistently high standards of care.